Epic is a healthcare software company which holds medical records of almost 54% of US patients

About the Customer

Healthcare Provider ($5B+ market cap)

Consistently ranked under top 15 providers in the US

In North America with over 45 hospitals and >2+ million patients 

What is their starting point / ecosystem / tech stack 

Azure

Epic 

Interface Engine

Python

R

 Predera Benefit

  • One stop platform for building, deploying and managing AI models
  • Continuous Improvement based on feedback from data scientists, experts and clinical staff
  • Business stakeholders can overwrite the output from AI models even in production environment using a sophisticated rule engine 

Evaluation

  • Easy to install and setup
  • Business stakeholders can teach AI for Fraud Engines in 8 hours
  • Able to migrate all existing ML models and rules in less than a week 
  • Integrated with data stores on AWS/ GCP – no extra support needed from IT/ data teams 
  • Didn’t need to re-write workflow integration as it directly integrates with Slack and Hipchat for feedback from Customer support 
  • Dedicated expert level support for onboarding 

Business Impact 

  • Business stakeholder -> fraud analysts -> customer support representatives  loop was tightened, reducing the feedback time by 80% 
  • Saved 280 hours of stakeholder productivity per year 
  • Reduced time to resolution of Fraud by 75% from ~20 mins to ~5 mins
  • Handle more fraud queues and volume with less people 

ROI 

“We would need two full-time data scientists with knowledge of marketing and acquisition campaigns for 6 months just to build out our Fraud Engine capability let alone the rest of monitoring and continuous automatic improvement provided by Predera. We could spend $300,000 to do that, or just buy Predera and have a mature Fraud and AI / ROI management platform today”

Are you ready to optimize your clinical models? 

Talk to us Today hello@predera.com